Understand the plan, limits, and billing

The Settings > Billing and Subscription tab is the reference for the active team. Always confirm the team name before interpreting a price, invoice, or status.

Read the current subscription#

When applicable, the main section shows:

• plan and status;
• last payment or price calculated for the portfolio;
• trial end, next renewal, or cancellation date;
• estimated next-renewal amount;
• billing period;
• prepaid balance and estimated service days;
• a scheduled billing-period change.

The main statuses are Trial, Active, Past due, Cancelled, Expired, and Paused. A cancelled subscription may keep access until its end date. Expired means that period has already ended.

How plans and limits apply#

Holidario shows the available plans and calculates pricing for the current portfolio. Treat the amount and terms on the confirmation screen as current; do not rely on old screenshots or prices.

There are two types of limit:

1. Plan features: a module that is not included reports that the feature is unavailable.
2. Numeric limits: when the relevant maximum for properties, operations, or members is reached, Holidario blocks new records and reports current usage and the maximum.

A valid trial temporarily bypasses numeric resource limits, but it does not enable features outside the selected plan. Without a valid subscription, resources controlled by those limits cannot be created.

Interpret a block#

• Feature unavailable: check whether the module belongs to the plan.
• Limit reached: confirm the count and evaluate the appropriate plan; do not delete operating data merely to bypass the notice.
• Too many properties for this plan: the selected plan does not support the current portfolio.
• No active subscription: an administrator must review billing.
• Access denied without a plan message: this is likely a role or resource-authorization issue, not billing.

Payment history and invoices#

When payments exist, the history shows date, type, amount, and status: completed, pending, failed, refunded, or another applicable state. An invoice link appears only when that payment has an associated invoice.

1. Find the correct payment by date, amount, and type.
2. Confirm that it is completed before treating it as paid.
3. Select Invoice to generate or download the available PDF.
4. Verify that its fiscal details belong to the active team.

A missing link does not necessarily mean the payment failed; an invoice may not be associated yet. If a payment remains pending or failed, do not repeat the charge from several tabs. Record the state and time, refresh the screen, and ask for help if it does not resolve.