Understand the plan, limits, and billing

The Settings > Billing and Subscription tab is the reference for the active team. Always confirm the team name before interpreting a price, invoice, or status.

Read the current subscription#

Anything needing your attention — a failed payment, a missing card, incomplete billing details, a scheduled cancellation — appears first, as a single notice carrying the control that resolves it.

Below it, four readings: the plan and how many properties it is priced for, the next charge and its date, how much of the current period is left, and the payment method on file. A reading is coloured only when it needs acting on.

The rest of the tab answers one question each:

• What you pay next breaks the charge into the rows that produce it — the plan at list price, any billing-period discount, any credit carried over, the subtotal, the tax, and the total. The figures are the ones the renewal will actually take.
• Current period shows how much of what you have already paid for is used, the unused balance, and the daily rate it is consumed at. Unused time is returned as time, not cash: it reduces the next charge.
• Payment method shows only the brand and the last four digits.
• Who we invoice shows the legal identity on your invoices, and the tax territory its postal code resolves to.

Payment history sits at the bottom, and ending the subscription at the very bottom.

The main statuses are Trial, Active, Past due, Cancelled, Expired, and Paused. A cancelled subscription may keep access until its end date. Expired means that period has already ended.

Renewal dates and late payments#

A paid period follows calendar months: one month, one year, or two years, according to the selected billing period. Renewal keeps the billing anniversary. If a month does not contain that day, renewal falls on its last day; the original day returns when available. For example: 31 January → 28 February → 31 March. A confirmed plan change can recalculate the prepaid coverage and therefore change the renewal date.

An unpaid renewal keeps paid-plan access for seven days from its due time. Automatic attempts stop when their limit is reached, but this does not shorten access during those seven days. Removing the saved card does not extend the deadline.

• Payment during grace: the new paid period starts on the original renewal date. For a monthly renewal due 1 September and paid 4 September, the next renewal stays 1 October: the three elapsed days are already used.
• Payment after suspension: once seven days have elapsed, paid-plan access expires. Starting a new subscription then gives a full period from successful payment. Paying on 16 September starts a monthly period ending 16 October.
• Failed first payment: a failed purchase or first payment after a trial does not grant paid-plan access or renewal grace.

To resolve an unpaid renewal during grace, update the payment method from billing. A successfully verified card allows another automatic attempt within the remaining grace. Updating a card after suspension does not by itself restart or charge the subscription; start a new subscription to return.

Expiry restricts paid-plan access; it does not delete the team's data or complete account closure. See cancellation and exit.

How plans and limits apply#

Holidario shows the available plans and calculates pricing for the current portfolio. Treat the amount and terms on the confirmation screen as current; do not rely on old screenshots or prices.

There are two types of limit:

1. Plan features: a module that is not included reports that the feature is unavailable.
2. Numeric limits: when the relevant maximum for properties, operations, or members is reached, Holidario blocks new records and reports current usage and the maximum.

A valid trial temporarily bypasses numeric resource limits, but it does not enable features outside the selected plan. Without a valid subscription, resources controlled by those limits cannot be created.

Interpret a block#

• Feature unavailable: check whether the module belongs to the plan.
• Limit reached: confirm the count and evaluate the appropriate plan; do not delete operating data merely to bypass the notice.
• Too many properties for this plan: the selected plan does not support the current portfolio.
• No active subscription: an administrator must review billing.
• Access denied without a plan message: this is likely a role or resource-authorization issue, not billing.

Tax details and recurring authorization#

Holidario subscriptions are for businesses and people buying for their professional activity. Catalogue prices exclude tax. Before paying, complete the billing name, valid tax ID, address, country and postal code. Review the net price, applicable tax and final total. For example, a €65 net price is €78.65 where 21% VAT applies.

The rate follows the billing postal code, and the tab names the territory it resolves to beside the rate. A billing address in mainland Spain or the Balearic Islands carries 21% VAT. One in the Canary Islands, Ceuta or Melilla is outside the Spanish VAT territory, so the subscription is not subject to VAT under the place-of-supply rules — which is not the same thing as a VAT exemption, and the tab says so. A Canary Islands customer settles the corresponding IGIC themselves. Until a valid Spanish postal code is on file, no total is shown at all rather than an assumed one.

Accept the recurring-payment authorization before submitting the card form. The card is entered through Redsys; Holidario keeps a protected payment reference for later renewals. A card that needs verification shows a prompt to verify it again. Saving a replacement card requires a fresh bank authorization; saving it after access has expired does not itself buy another period.

If the screen says the payment is awaiting bank confirmation, do not submit another payment or start a second checkout. Refresh the payment history. The system checks the original bank order before allowing another charge. A success redirect alone is not proof that payment completed.

When subscribing or saving fiscal details, confirm that they identify the business or professional and the business seat or establishment receiving and using Holidario for its activity. Include the locality in the address. Confirm again after changing the details; no documents are requested.

If a warning says the locality or province does not match the postal code’s tax territory, check both before saving. A street name alone does not determine the territory. These checks detect some inconsistencies; they do not establish tax registration or independently verify the establishment.

The confirmation and check results are retained with the charge details. If changes through another route no longer match the confirmation, review and save the details again in billing settings before the next charge. Existing invoices and already prepared charges keep their original details. Earlier subscriptions are not represented as having accepted this new declaration.

Payment history and invoices#

A successfully paid period has its own invoice, issued by Holidario to the billing customer. Invoice generation can be retried without charging the card again. The invoice keeps the price and fiscal details agreed for that payment; updating your billing details affects future payments.

When payments exist, the history shows date, concept, amount, and status: completed, pending, failed, refunded, or another applicable state. An invoice link appears only when that payment has an associated invoice. On a narrow screen each charge becomes its own card, with the same fields and the same invoice link — nothing is hidden behind a sideways scroll.

1. Find the correct payment by date, amount, and type.
2. Confirm that it is completed before treating it as paid.
3. Select Invoice to generate or download the available PDF.
4. Verify that its fiscal details belong to the active team.

A missing link does not necessarily mean the payment failed; an invoice may not be associated yet. If a payment remains pending or failed, do not repeat the charge from several tabs. Record the state and time, refresh the screen, and ask for help if it does not resolve.