Set default key pickup and drop-off

Every short-term rental operation needs a normal pickup method and a normal drop-off method. Holidario uses these values when a reservation has no specific exception.

Before configuring it#

1. Open the correct operation and verify its property.
2. Check the property address.
3. If you will use an office, first attach the correct office to the property. The office option is available on the Agency plan.
4. Decide separately what happens on arrival and departure.

Only users with manage-team can change these values from the operation record. A manager or front-desk user resolving one stay should use a reservation exception or escalate the permanent change.

Save the normal method#

1. On the operation record, open the Setup tab and, within it, the Keys section. The Key handover card groups Pick-up and Drop-off.
2. Select the card's pencil (Edit key handover). A single editor covers both directions.
3. Choose in Key pickup method and in Key drop-off method:
   • At the property, to use the accommodation address;
   • At the office associated with this property, to use the office attached to the property on an Agency account;
   • At a specific address, to enter another address.
4. For a specific address, fill in Address with no more than 255 characters.
5. Select Save Key Handover and return to the Key handover card.
6. Visually verify both methods and any displayed address or office; for example, Pickup at Property or Specific Location with its address.

If several pickup or drop-off methods already exist, the quick editor is not available: the card's pencil (Edit all key handover methods) opens the full operation form instead. Review every row there so contradictory instructions are not left behind.

What this value does and does not do#

The saved method is the operational default. It does not create a reusable lockbox point and does not prove that a message has been sent to the guest.

On Agency accounts, create reusable locations in Create reusable key access points. Reservation exceptions can show a preview and use configured automated messaging; the operation default by itself does not confirm communication delivery.

Check before publishing the property#

• pickup and drop-off are configured separately;
• the address belongs to this property, not another team property;
• the attached office has an operational name, address and schedule;
• no older methods contradict each other;
• staff know when to apply a reservation exception.

If staff intend to consult this record at phone width, treat that rendering as an acceptance test: confirm long addresses remain understandable without relying only on a map. This is not a device-support assumption. If essential text or controls are incomplete, do not approve the field workflow; use a wider screen and report the result.

Problems and recovery#

• The edit pencil is missing: you need manage-team; ask the administrator to make the change.
• The office option is missing: confirm the active Agency plan and the office attached to the property.
• A specific address will not save: it is required for that method and cannot exceed 255 characters.
• Holidario opens the full form: multiple methods exist; review all of them instead of forcing the quick editor.
• A reservation shows another place: check for an active override. Use Use operation default to remove it when appropriate.

If the displayed value remains wrong after saving, escalate the operation ID, expected method and a screenshot without codes or guest data.