Complete a cleaning task and provide evidence

You can do the task from your phone or from PMS > Cleaning tasks > Details. It is the same task in both places. On a computer you can also use Actions > Open simplified cleaner view (or its QR code) to open it on your phone.

Before going out to clean, test the device you plan to use with a practice task. If anything fails on that phone or tablet, don't use it for real work: tell your agency.

1. Start#

1. Look at the task and the rental first.
2. Tap Start cleaning when you begin.
3. Check that the status changes to In progress.

If the button shows up again, wait a few seconds and check your connection. Don't tap it repeatedly.

2. Complete the checklist#

Tick each item as you finish it. The page saves each tick separately.

• Did an item untick itself? Reload the page and tick it again.
• The checklist unlocks when the task is In progress.
• Is something missing or impossible to do? Tell the agency before you finish.

3. Add photos or videos#

1. Tap Add photos or videos and choose only files from this cleaning.
2. Keep the page open until every file shows up in the gallery.

Size limits are shown right on the screen. Videos are compressed automatically before uploading. If a video is too large to compress, Holidario splits it into pieces named part-001, part-002… That's normal: let them all upload.

Did an upload fail?

• Keep the original file.
• Check your connection.
• Tap Retry pending uploads.
• Still failing? Try a shorter video.
• Look at the gallery before choosing files again: that way you won't upload duplicates.

If Holidario says capacity is full, wait a while and try again. Don't send repeated copies.

If a video can't be uploaded, say so anyway: the cleaning doesn't count as complete without what you agreed with the agency.

4. Complete and verify#

1. Check that every item is ticked.
2. Check that your photos and videos are in the gallery.
3. Tap Complete cleaning once.
4. Wait for the Completed status.

You won't be able to complete the task while required items are still unticked.

Correct an accidental completion#

Closed it by mistake? You can reopen it from the task itself. Tell your supervisor: the agency sees the status change.

Privacy and escalation#

Don't photograph documents, screens, belongings, or guest data. For damage, missing keys, being unable to get in, or any risk to people: stop and call your supervisor. If you think it's a Holidario failure, use Get help.