Complete a cleaning task and provide evidence

You can work from the assigned mobile view or PMS > Cleaning tasks > Details. Both use the same task, checklist, and gallery. Status controls what you can do: the checklist and evidence are completed while the task is In progress.

From the full backend view, use Actions > Open simplified cleaner view or scan the QR code beside it to continue in the cleaner interface. The link and QR code do not bypass sign-in, the active team, or task authorization.

Before using a device in the field#

This workflow does not yet have generally accepted compatibility for phone, tablet, or desktop. Before the first real cleaning, the agency must test the intended combination with a task containing no sensitive data: start, checklist, camera or file picker, limits, upload, interruption, retry, completion, and confirmation.

If an action or recovery is unavailable, do not start or complete real work from that device. Continue on a combination the agency has already verified, or hand the task to the responsible person. Offline support has not been confirmed; keep the original files and always wait for a visible response from Holidario.

1. Start#

1. Check the task and rental first.
2. Select Start cleaning when work begins.
3. Confirm that the status changes to In progress.

If the button appears again after selecting it, check the connection and status before repeating the action. Avoid sending it several times in quick succession.

2. Complete the checklist#

Check off each item after doing it. The page saves each change separately.

• If an item becomes unchecked again, do not assume it was saved: reload, check the state, and try once more.
• The checklist is locked while the task is not in progress.
• If the list is empty or contains an impossible requirement, notify the agency before completing the task.

3. Add photos or videos#

In the mobile view, uploading is part of the evidence checklist item. In the full backend view, open the Details tab and find Cleaner evidence.

1. Select Add photos or videos.
2. Choose only files from this cleaning.
3. Keep the page open during preparation and upload.
4. Wait for each file to appear in the evidence gallery.

The screen displays the current image and video limits. The browser attempts to optimize each video into one file before sending it. Multiple files are not the normal result. Only if that conversion stops progressing or fails and the original exceeds the per-file limit does Holidario attempt a final recovery without decoding it: it copies the video image into independent clips split at key frames, with names ending in part-001, part-002, and so on. Audio and file metadata are omitted during this recovery, as they are during normal optimization.

Keep the page open until every clip finishes. Each one uploads separately and may appear as a separate item in the gallery. This recovery and the network chunk upload do not by themselves prove that a particular device and browser combination is accepted.

If an upload fails:

• keep the original file;
• restore a stable connection;
• use Retry pending uploads when it appears;
• if automatic recovery also fails, try a shorter video; and
• visually confirm which files arrived before selecting them again.

A video-unavailable notice records the technical exception, but does not by itself make incomplete cleaning work complete. Follow the agency's agreed process.

4. Complete and verify#

1. Confirm that every checklist item is checked.
2. Confirm that the requested evidence appears as received.
3. Select Complete cleaning once.
4. Wait for the Completed state and confirmation message.

Holidario prevents an in-progress task from being completed while required items remain unchecked. Physically finishing the work does not replace this confirmation.

Correct an accidental completion#

A completed task offers an action to reopen it. Use it only to correct the same job and notify the responsible person; reopening changes the operational state seen by the agency.

Privacy and escalation#

Do not photograph documents, screens, private belongings, or guest data unless the authorized procedure requires it. For damage, missing keys, inability to enter, or a risk to people, stop the normal flow and immediately contact the agreed responsible person. Use Get help if the issue appears to be a Holidario failure.