Troubleshooting
Understand why a reservation action is missing
Distinguish permissions, property scope, modules, and states that hide or disable reservation actions.
- I manage my own rentals
- I own or administer an agency
- I manage operations
- I work at the front desk
- An agency manages my properties
- Owner
- Agency
On this page
Reservation tabs and actions depend on role, authorized properties, plan, and reservation state. Two users on the same team may intentionally see different options.
Quick checks#
- 1 Active team Confirm you are working in the correct team before interpreting a missing tab or action.
- 2 Booking and property Verify the resource belongs to the expected property and falls inside your authorized scope.
- 3 Plan and module Check whether the action depends on a subscribed feature such as cleaning, keys, invoicing, or chat.
- 4 Specific permission Request only the required capability; the same position may have different permissions in two teams.
- 5 State and prerequisite Review cancellation, no-show, dates, and operational dependencies that may hide or disable the action.
- Confirm the active team.
- Verify that you are on the correct reservation and property.
- Reload once after a role or team change.
- Check whether the reservation is cancelled or marked as a no-show.
- Determine whether the function needs a module outside your plan.
What controls the main sections#
- Edit or cancel: general update and cancellation permissions; normally administration.
- Check-in: permissions to read, create, or update traveller records.
- Chat: conversation and message read access; sending also requires permission and participation.
- Cleaning: cleaning module plus task/reservation permissions.
- Documents: invoice permissions and document availability.
- History: broad reservation authorization.
- Keys: access-point module and key permissions.
- No-show: its specific permission and a date after check-in day.
Front desk and operations managers have specialized actions but not necessarily permission to create or edit the whole reservation. A property owner may have read-only access to authorized properties.
What not to do#
- do not request a full administrator role for one task;
- do not use another person's account;
- do not switch to another property or reservation to find a similar button;
- do not treat a 404 as permission to guess a manual route.
Request access or help#
Tell the administrator:
- the exact action needed;
- reservation and property;
- operational reason;
- access duration when temporary;
- message or state displayed.
If you see information for another property or guest that should be outside your access, stop viewing it and report it immediately.
Expected result#
The missing condition is identified and only the necessary permission or module is granted, or the task is routed to someone already authorized.