Edit a reservation without losing channel control

Editing a reservation can change availability, amounts, and data synchronized to the channel manager. Proceed only with a verifiable instruction from the guest, channel, or a person with commercial authority.

Prepare the change#

1. Find and verify the reservation.
2. Record the previous dates, party size, reference, and amounts.
3. For an OTA reservation, check whether the change has already been made on the platform. Avoid changing both sides at once unless you know which source is authoritative.
4. Review availability before moving dates.

Edit#

1. Open the reservation and select the Edit icon.
2. Change only the confirmed fields.
3. Keep the property, operation, and source platform unchanged unless you are correcting a proven error.
4. If amounts change, reconcile gross total, fees, cleaning, and net again.
5. Save once.
6. Reopen the reservation and confirm the updated values.

Changes with special impact#

• Dates: may release or occupy nights and synchronize asynchronously.
• Party size: affects check-in operations and the traveller-record comparison.
• Phone and language: affect guest communications.
• Amounts: may affect documents and payouts.
• Platform or reference: must not be used to turn a manual reservation into an OTA booking.

A successful save confirms the local Holidario change. It is not, by itself, evidence that an external platform accepted it.

If editing is unavailable#

• Confirm that the reservation is not cancelled.
• Check that you have event-update permission and authorization for the property.
• If invoices are processing, do not try to force the change; the reservation may be temporarily locked until processing finishes.
• If an OTA-sourced change does not match, retain both references and escalate the discrepancy.

Do not save repeatedly or create a second reservation to “make it synchronize.”

Expected result#

The reservation shows the confirmed data, and every channel-impacting change is either verified or escalated with evidence.