Read notifications and choose how to receive them

Notifications are separated by user and team. Before acting on an alert, confirm the active team and open the related record in Holidario.

Work with the inbox#

1. Open Notifications from the alert icon.
2. Choose Unread, Read, or all available items.
3. Filter by type to find reservations, messages, tickets, tasks, payments, or other alerts.
4. Sort by date, type, or priority.
5. Open a notification to read its full content. Holidario marks it as read when you open it.
6. Use Mark as unread if it still needs follow-up. Type counts follow the selected Unread, All, or Read tab.
7. Use Mark all as read only after reviewing the full queue: it currently affects every unread notification in the active team, not only the visible type or filter.

A notification is an alert, not final proof that an external action finished. Open the reservation, task, ticket, payment, or connection and check its current status before repeating an operation.

Configure email and inbox delivery#

1. Open Profile > Settings.
2. Find Notification Settings and confirm the team named in its header.
3. Enable or disable Email and Inbox for each available type.
4. Save and wait for the updated-settings message.

Preferences are saved for the active team. If you belong to several agencies, switch teams and review them again. Some types support inbox only, in which case the unsupported channel is unavailable. Visible types may also vary with your role.

Configure alerts by arrival date and role#

Only a team administrator with the Admin role can limit when a new reservation or cancellation creates a Holidario notification for each role. The rule is team-wide and is evaluated for each recipient before that person's email and inbox preferences. Employee positions do not participate in this configuration.

1. Confirm the active team, then open Team Settings.
2. At the end of General, find Reservation alerts by arrival date, then select Show to open the card.
3. Find the role you want to configure. Under Notify about new reservations arriving within (days, including today), enter the number of days to include, counting today as day one. A value of 3 includes arrivals today and during the next two days; it excludes arrivals whose date has already passed.
4. For the same role, under Notify about cancellations for arrivals up to (days from today), enter the number of future days to include. A value of 14 includes every reservation arriving in the past or today and arrivals through 14 days from today. A value of 0 keeps only arrivals in the past or today.
5. Repeat for any other roles that need a limit.
6. Save and wait for confirmation.

Leaving a field blank retains the previous unlimited date behavior for that notification type and role. If a person has several roles with configured limits, Holidario applies the smallest number of days; an unlimited role does not cancel a more restrictive role. If none of the person's roles has a rule for that notification type, behavior remains unlimited. The change only decides whether Holidario creates future notifications; it does not delete or hide existing alerts. “Today” uses Holidario's current operational timezone, subject to the documented timezone boundary for Canary Islands teams or portfolios spanning several timezones.

Empty states and permissions#

• There are no notifications: this does not mean data is missing; there may be no activity for that team or filter yet. Before concluding that, switch to All and clear the type filter.
• A type is missing: it may not apply to your role, or there may be no alert of that type yet.
• You cannot open the linked record: the alert may remain after your authorization changes; ask the administrator to review your scope.
• You cannot delete an alert: deletion requires a separate permission that not every role has. Marking it as read is the normal alternative.

If an expected alert did not arrive#

1. Check the active team and both delivery preferences.
2. For a new reservation or cancellation, ask a team administrator with the Admin role to check the arrival-date limits for your roles.
3. Check spam and mailbox rules.
4. Open the source record to determine whether the event happened.
5. Ask the administrator to confirm that your membership is active and you still have the required role and resource.
6. Escalate with the alert type, affected record, and approximate time, without forwarding credentials or complete guest data.