Reservations and calendar

Mark a reservation as a no-show

Record that a guest did not arrive, understand irreversible effects, and decide whether to cancel a direct booking too.

2 min read Reviewed by Product on 2026-07-12 Updated 2026-07-12

For

I manage my own rentals
I own or administer an agency
I manage operations
I work at the front desk

Available on

Owner
Agency

Use No-show when an active stay should have started and the guest did not arrive. It is an irreversible internal state; it does not notify Booking.com or Airbnb by itself.

When it is available#

Holidario only allows a no-show to be marked:

after the check-in day has ended, using mainland Spain time;
on an active guest reservation;
when it is not already cancelled or marked as a no-show;
when it is not an owner blockage.

If the button is disabled on check-in day, this is expected: the workflow becomes available the following day.

Before marking#

Verify the reservation, property, and dates.
Check messages, phone, notes, and any key handover.
Confirm with the responsible operator that there was no late arrival or pending change.
For an OTA reservation, also follow the platform's authorized no-show procedure.

Mark the no-show#

You can start from the reservation Danger zone or the Guest Check-in Status dashboard widget.

Select Mark no-show.
Read the immediate effects in the dialog.
For an OTA reservation, leave any cancel-and-zero option off.
Confirm once.

Immediate effects#

check-ins will not be submitted to the authority;
existing guest records remain visible but become locked;
automatic communications and pending guest messages are suppressed;
the short-term rental contract is not generated;
invoices may still be generated when current invoice rules allow it.

“Cancel and set amounts to zero”#

This option is only available for Holidario/offline reservations without existing invoices. It also cancels the reservation, zeros its amounts, and may reopen availability. It cannot be undone.

It does not, by itself, confirm or execute a refund for a captured payment. Review the payment and use the authorized financial process separately.

Verify and escalate#

Confirm that the reservation displays No-show and leaves the pending check-in lists. For an OTA booking, also verify platform state. If the two differ, escalate without repeating the action.

Expected result#

The no-show is recorded once, automated processing stops, and every channel or financial action is handled separately.