Mark a property as free after check-out

Property free is an operational signal for the team. It does not cancel the reservation, complete a cleaning task, or notify an OTA.

Before marking#

1. Open Dashboard > Daily PMS Agenda and select the departure date.
2. Find the reservation under Check-outs.
3. Confirm through a reliable source that the guest has left the property.
4. Review open incidents, keys, and relevant notes.
5. If departure cannot be confirmed, leave Release pending.

The agenda does not store a guest departure time. A reservation appears under Check-outs because its end date is that day, not because departure is confirmed.

Mark as free#

1. On the correct departure card, select the door-icon button.
2. Wait for the loading indicator to finish.
3. Confirm that status changes to Property free and shows the update time.

Do not select the button repeatedly while it saves.

Correct an incorrect marker#

If departure was not confirmed or you selected another reservation:

1. select the undo icon on the same card;
2. confirm that it returns to Release pending;
3. alert the team if anyone may have acted on the earlier signal.

Owner blocks cannot use this action from the guest departure list.

Expected result#

The panel reflects whether the property is genuinely released, and an error can be undone immediately without changing the reservation.