Check the information in the guest area

Use this preview to check what a property publishes before answering a guest. It does not represent a particular reservation and is not a content-editing workflow.

Open the correct property#

1. Confirm the active team and the property in the enquiry.
2. Open its short-term rental operation.
3. Under Actions, select Access Guest Area.
4. Holidario generates a signed, single-use link valid for about 20 seconds and opens it in another tab.
5. If it expires before opening, generate another from the operation. Do not modify its URL.

The image shows the action before it is selected: seeing the button neither generates nor consumes a link. Holidario creates the preview only when you select Access Guest Area.

Never copy or send this link to the guest. It is an internal preview, not the personal access for a stay.

Check the published answer#

1. Scroll to Frequently Asked Questions.
2. Review questions labelled Property-specific first: they appear before the general questions.
3. Verify that the question and answer match the language you are serving.
4. Confirm that the information is still valid for current dates, times, and procedure.
5. Check stay-specific details against the reservation and thread; the preview does not contain its real context.

Do not use a general FAQ to confirm a key code, payment, completed check-in, individual exception, or reservation change.

Answer within your authority#

• When the content is correct and answers the question, reply through the authorized thread and share only the guest access for that reservation when procedure requires it.
• When an answer is missing, provide only information approved by the agency and record the improvement for the content owner.
• When an FAQ is wrong, do not repeat it to the guest. Route the correction and use the current operational source.
• Route pricing, conditions, safety, access, and contractual exceptions even when a similar answer exists.

The default Front desk role may expose controls to create, edit, reorder, or delete FAQs. Technical visibility does not grant editorial authority: do not use them unless the agency has explicitly delegated that responsibility to you.

When something fails#

• The action is absent: confirm the authorized operation and read permissions; request the specific access, not full administration.
• The link returns access denied: generate a new one from the operation; do not reuse the old link.
• No FAQs appear: confirm the property, then route review of state or attachment.
• The language is incomplete or falls back unexpectedly: record the property, language, question, and displayed text.
• Sensitive information is published: do not copy or share it; notify the owner immediately.

To request a correction, provide the property, language, question, current text, proposed change, and reason. Do not include the signed link or guest personal data.