Review an operation and its calendar

An operation page gathers how a rental is run: its operational data, its rates, and its calendar of reservations and blocks. This guide covers the routine review: finding the operation, reading its status, and verifying a specific stay. It does not cover creation or initial setup, which belong to staff with editing permissions.

The correct outcome is being able to answer, with the page open, which reservations and blocks the rental has in a given month and which stay each date belongs to, without relying on old screenshots or external messages.

Before you start#

• Confirm the active team before interpreting any list or amount.
• You need read authorization on the operation. An owner managed by an agency sees only the operations the agency has authorized; a short list can be correct.
• The tabs and actions you see depend on your role and permissions. Another person seeing a tab does not mean your account is missing something.

Open the operations list#

1. Open Operations in the main menu.
2. Locate the operation by its name, or use the name search when the list is long.
3. Check the operation name and the linked property and address before opening it. Two operations with similar names can belong to different buildings.

An empty list is not always an error: it can mean this team has no operations yet or that none is authorized for your account. Switch teams if you work with several agencies and check again before requesting access.

Open the operation page#

The page shows information in tabs. Depending on your role and permissions you may see Details, Financials, Rate Plans, Rate Overwrites, Calendar, and History; some may not appear for your account.

1. Open the Details tab and confirm the linked property is the expected building.
2. Review the property and owner side information when available.
3. Use History if you need to know when a value changed, not to undo anything.

Always verify you are in the right operation before reading amounts or dates. The most reliable way is comparing operation name, property name, and address.

Read the operation calendar#

The Calendar tab shows the month with each date's daily price and minimum stay, together with the reservations and blocks occupying it. While rates load you will see Loading rates...; wait for it to finish before interpreting the month.

1. Navigate to the month you want to review.
2. Identify the occupied stays and blocks of the month.
3. Click a stay to open its card with Check-in, Check-out, Nights, Daily Rate, and Total.
4. A date without a reservation does not guarantee it is sellable: the minimum stay, the price, or a block can prevent a specific booking.

This calendar is a review view of the operation. If your job is changing rates or availability and you have that permission, use the pricing screen following Review prices and availability.

Verify a reservation or a block#

Inside a stay's card, click View full details to open the calendar event. From there:

1. Confirm property, dates, source, and status before drawing conclusions.
2. A managed owner should follow the minimum-privacy review and use only the data needed for the query.
3. If you received a notification about this stay, the opened event is the current source; the notification is only the alert.

If the event does not open, your authorization over reservations and events can differ from your authorization over the operation. Do not ask for a broader role: request a review of access to that specific resource.

Request blocked dates#

If your role does not allow editing the calendar, the Calendar tab may show Request Blocked Dates. This action sends a request; it does not block dates by itself.

1. Click Request Blocked Dates and select the dates on the calendar.
2. Review the Selected Date Ranges and add a reason if appropriate.
3. Click Send Request and wait for the Request Sent confirmation.
4. The request stays pending with the agency. Do not make plans that depend on the block until you receive their confirmation, and do not repeat the request to draw attention.

Use Cancel Selection to leave selection mode without sending anything.

States and empty results#

• Empty operations list: there are no operations in this team, or none is authorized for your account.
• Missing tab: your role does not include that information; it is not a page failure.
• Month without stays: it can be correct; it does not equal guaranteed availability for any booking.
• Loading rates...: the month is not complete yet; do not interpret gaps while it loads.
• Block request sent: the dates remain open until the agency approves it.

Errors, denial, and recovery#

• You cannot find the operation: confirm the active team and search by the property name; then ask whoever administers the team whether the operation exists and is authorized for you.
• Access denied when opening the page: request authorization for that specific operation; do not use someone else's account.
• A stay's event does not open: ask for a review of your access to reservations and events of that property; the operation and its reservations are authorized separately.
• The data does not match another system: do not correct anything from this screen; note the operation, dates, and exact difference and escalate it as an exception.
• You see an operation that should not be yours: stop viewing it and immediately notify whoever administers the team.

To escalate with useful evidence, follow Get help and include team, operation name, reviewed month, and what you expected to see, without guest data you do not need.