Create a manual or offline reservation

Use this workflow for a booking received directly, by phone, or through another offline source. Booking.com and Airbnb reservations should arrive through the channel manager: do not recreate one manually when it is delayed.

Before creating it#

1. Find and verify the reservation by name, phone, property, dates, and reference.
2. Review the dates in Calendar and Pricing and availability.
3. Confirm that the property's rental operation is connected to the Holidario Channel Manager.
4. Choose your own unique reference for the reservation.

This form does not block every possible overlap. Checking availability first is a required operational step.

Create the reservation#

1. Open Calendar and select Create event.
2. Select the correct property.
3. Enter the check-in date and a later check-out date. Do not create a zero-night stay.
4. Leave Event type set to Reservation.
5. Leave Is extension and Owner blockage off unless that is genuinely the intended record.
6. Select the matching short-term rental operation.
7. Enter the guest's name, phone, language, and party size.
8. Review the amounts. Gross total must reconcile with OTA fee, agency fee, cleaning fee, and net amount across the fields available on your plan.
9. Under Platform, select Holidario for a direct or offline booking and enter your unique reference.
10. Save once and wait for confirmation.

Do not select Booking.com or Airbnb to imitate the source of a manual reservation. A label does not turn the record into a valid OTA booking.

Verify the result#

Open the new reservation and confirm:

• property, operation, and dates;
• guest, phone, and language;
• party size and amounts;
• Holidario platform and reference;
• reservation placement on the calendar;
• an external channel-manager identifier after synchronization finishes.

The reservation is saved in Holidario first and synchronized asynchronously. If the external identifier is still absent after a few minutes, do not create another reservation; follow Reservation channel sync problems.

Authority limits#

This workflow requires permission to create events. Front desk and operational manager roles may not have it. Do not broaden access to solve an urgent case; ask an administrator to create the reservation.

Expected result#

There is one verified direct reservation, visible on the calendar and linked to the channel manager.