Cleaning and maintenance
View your assigned maintenance work
Open your provider profile, distinguish open from closed work, and review the scope before acting.
- I am an external maintenance provider
- Agency
On this page
External providers must work only on tickets authorized by the agency. The provider profile brings together a summary of the work and separates open tickets from closed ones.
Before you travel to the property#
- Sign in with your own account and select the correct team.
- Open your provider profile or open the ticket from the notification you received.
- Confirm the property, description, priority, status, and available dates.
- Review the conversation and existing files.
- If the address, access instructions, contact, or scope is missing, request clarification inside the ticket.
Confirm that the work is assigned to you#
Do not act on a ticket received outside Holidario until you confirm that it appears in your account. If you cannot see it, send the agency its identifier or a sufficient description so they can review the assignment. Do not ask for another provider's credentials.
Expected result#
Before starting, you should be able to explain what problem you are addressing, at which property, its priority, what evidence is available, and what condition will allow the work to be considered complete.