Account, team, and permissions
Know what subscription cancellation does not complete
Separate stopping subscription billing from handing over channels, data, domains, certificates, and the complete account closure process.
- I manage my own rentals
- I own or administer an agency
- Owner
- Agency
On this page
Holidario supports subscription cancellation, exporting all your agency's data and leaving Holidario from Settings > Leave Holidario. Cancelling the subscription does not by itself disconnect every channel, exports nothing, and does not amount to leaving Holidario or deleting the account and its data.
What cancellation does#
- At period end: access remains until the displayed date and the subscription is scheduled to end.
- Immediately: the subscription is deactivated and the remaining prepaid balance is forfeited according to the interface warning.
- Resume: a scheduled cancellation may be reversed while the period has not ended and the plan remains compatible.
What you must not assume#
The cancellation confirmation alone does not prove that:
- Booking.com, Airbnb, or other channels have been disconnected or handed over;
- ownership of the domain, direct-booking site, or payment gateways has changed;
- reservations, guests, invoices, payouts, or documents have been exported;
- certificates, keys, or external access have been revoked;
- a deletion request, agreed retention period, or deletion receipt exists;
- legal, accounting, or future-reservation duties have ended.
Before cancelling#
- Before Inventory and export Check future bookings, payments, owners, tasks, documents, and every required export.
- Before Hand over dependencies Agree the owner and destination of channels, domain, gateway, certificates, and integrations.
- Subscription Choose cancellation timing Choose end-of-period or immediate only after understanding the access and balance that remain.
- Separately Agree retention or deletion Request scope, timing, and evidence; the cancel button does not certify data deletion.
- Name the person authorized to approve the exit.
- Inventory future reservations, channels, collections, balances, property owners, tasks, and outstanding duties.
- Prepare the export of your agency's data in Settings > Export data, download every part and check that you have what each responsible person needs. The files are deleted after 7 days.
- Agree in writing where the domain, channels, gateways, certificates, and integrations will go.
- Remove or hand over people's access without leaving orphaned work.
- Ask support about the retention, handover, or deletion scope you require; do not infer it from the cancellation button.
- Choose period-end or immediate cancellation only after reviewing its effects.
Minimum exit evidence#
Keep the cancellation date and type, final payment status, list of verified exports, owner of each external provider, and privacy or deletion requests made through the agreed channel. Do not include passwords, complete keys, or guest documents in the support record.
To leave Holidario, use Leave Holidario: it makes the agency read-only, gives you 30 days to export the data, and ends with the channels closed and the data deleted. Cancelling the subscription alone does none of that.